Flight attendants continue striking and Lufthansa may cancel its flights in the upcoming days. The strike has impact on more passengers than expected on Friday when the strike began. Affected passengers have the right to free-of-charge care from the carrier, including meals and refreshments as well as accommodation if necessary when waiting for re-routing, said the European Consumer Centre Czech Republic today.…
The number of particular complaints in which the European Consumer Centre Czech Republic assisted consumers significantly increased. In 2015 it dealt with more than 600 cross-border disputes against vendors from other EU countries, Norway and Iceland. Consumers benefited from free-of-charge direct assistance or advice. The remaining part of 1,113 consumer contacts consisted of consumer queries concerning consumer…
When on vacation many people lose attention and are less cautious as regards unfair conduct of sellers of goods or providers of services. The European Consumer Centre offers seven tips what to be aware of and how not to get cheated when travelling across Europe. Accommodation Did you arrive at a hotel and the ordered apartment is not provided? Is it smaller or with different than advertised view? You shall ask for…
When searching for last minute offers, especially users of the internet should not rush into ordering a travel package or accommodation if they may wish to cancel it for any reason later. There is no right for withdrawal from the contract and especially services providers from other EU countries can claim high cancellation fees that can sometimes amount up to 100%. Some people don’t realize that when surfing…