European Consumer Centre

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ECC-Net helped passenger get CZK 12,000 back after cancellation of flight to the US

Today is the World Consumer Day and Europe commemorates successfully resolved complaints of consumers against traders. One of them is the story of Czech Miroslav Krekáč who bought return flight tickets from Krakow to Los Angeles with transfer in Warsaw, all flights to be operated with a Polish carrier. All flights were cancelled one day after the purchase and the passenger started requiring the refund of the paid…

Christmas calendar brings tips on sustainable purchases

From December 1 to 24, a special Christmas calendar for consumers will show how to help protect the life on the planet when shopping. On Facebook and Twitter, the European Consumer Centres Network will issue 25 tips for more sustainable online shopping, travel and gastronomy. The last 25th tip will be a Christmas bonus. At the online held Consumer Day conference held on 1 December under the German EU Presidency, an…

Centres have already helped more than a million consumers

Prague (November 20, 2020) More than one million consumers have used the services of the European Consumer Centres Network (ECC-Net) in its 15 years of existence. Lawyers from 30 countries help consumers resolve cross-border disputes with entrepreneurs from other EU countries, the UK, Norway and Iceland free of charge and provide information on consumer rights in the single market. A record 90,000 people contacted…

How to behave sustainably as a consumer

To reduce their footprint on the environment, consumers can, for example, buy local food, pick up online ordered goods in stores or dispensaries, choose to repair rather than exchange claimed goods, rather borrow than buy some items, and take their own shopping bags, bottles and soaps when travelling. These tips on how to act sustainably as shoppers and passengers are provided by the European Consumer Centres…