European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?

SEND YOUR CASE
 - 

How to behave sustainably as a consumer

To reduce their footprint on the environment, consumers can, for example, buy local food, pick up online ordered goods in stores or dispensaries, choose to repair rather than exchange claimed goods, rather borrow than buy some items, and take their own shopping bags, bottles and soaps when travelling. These tips on how to act sustainably as shoppers and passengers are provided by the European Consumer Centres…

European centre helps consumers more frequently

Increasingly more people use the services of the European Consumer Centre Czech Republic. During the past two years, their number increased from 1,117 in 2016 to 2,849 last year. Consumers asked for free-of-charge information and direct assistance in resolving their disputes against traders from other EU countries, Norway and Iceland. Success rate in out-of-court resolution of cross-border cases was 46%. The network…

Christmas markets in Europe: beware of prices and pickpockets

(Prague, December 7, 2018) Enjoying the smell mould wine and burning wood, it is good to think about several things to avoid at Christmas markets. What to beware of and which tricks can be used by sellers and pickpockets? Get some advice from the European Consumer Centre Czech Republic. Increasingly more people are interested in visiting Christmas markets in Vienna, Dresden, Krakow, Bratislava and many other places…

Tips for summer trips across Europe

One factor in choosing holidays is the fear that things may not work well. So, people try to eliminate the risks – read reviews of previous customers of airlines, tour operators, landlords and car rentals. An overview of the basic rules and advice for situations when things go wrong was prepared by the European Consumer Centre. “In a number of unpleasant situations, consumers have their rights and it’s good to…