(Prague, 3 July 2024) Václav Havel Airport Prague is currently experiencing difficulties in the baggage area and is communicating with the public and trying to solve the problems in every possible way. If a passenger’s baggage is delayed, the passenger is entitled to reimbursement of the incurred actual costs up to approx. CZK 35,000 for the purchase of items needed for the purpose of their journey. However,…

(Prague, 22 November, 2023) As Black Friday approaches, people are facing increasing pressure from online retailers to buy discounted items they may not even need. To combat possible manipulation, the European Consumer Centre offers the following tips: make a list of your shopping priorities, compare the prices of several e-shops, actually read a few reviews in addition to the star ratings, check the country of the…

(Prague, 8 August 2023) Transport in northern Europe was crippled by severe storms today. Planes, ferries, buses and rail lines are grounded – passengers can find their rights in emergency situations on the free mobile app “ECC-Net: Travel”. It not only provides detailed information on consumer rights in eight different areas and in common situations such as flight and ferry cancellations or delays…

(Prague, 11 July 2023) The European Consumer Centres Network helped consumers recover almost 250 million crowns from businesses in other EU countries last year. This was mostly in the areas of cancelled and delayed flights, online shopping, car rental and accommodation services. Lawyers settled 64% of more than 22,000 cross-border disputes out of court. Another nearly 100,000 people received advice on how to handle…