(Prague, 11 August 2022) Many European retailers, manufacturers and legislators are working to reduce the environmental impact of consumption and make commerce more sustainable. In some places, they are trying to make bicycle repairs or purchases and public transport more attractive, while others have an anti-food waste app or offer a 10% discount on buying coffee in your own takeaway cup. Luxembourg has free public…

(Prague, 27 July 2022) Today’s strike by thousands of Lufthansa airport staff will affect 130,000 passengers flying to or from Frankfurt and Munich via other major German airports. Cancellations or significant flight delays are also expected on Thursday and Friday. Important information on passenger rights is available from the European Consumer Centre, which helps resolve disputes with carriers from other EU…

Czech consumers received significant help from the European Consumer Centre last year. Its lawyers successfully resolved 72% of their disputes with traders from other EU countries, Norway, Iceland and the UK, mainly in the area of online shopping. The highest amount recovered out of court was almost €170,000 after an initially unsuccessful claim of a broken bicycle frame from a German retailer. The Czech office of…

The nightmares of online shopping are that something else is delivered, the goods arrive broken, nothing is delivered or that the seller doesn’t refund the money after withdrawal. About 3% of internet users fall victim to fraud each year. The European Consumer Centre by the Czech Trade Inspection Authority advises on how to prevent problems and how to get out of them. If the consumer unpacks the parcel with…