European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


You can get back online payments for non-delivered presents

If an online seller didn’t deliver goods paid with a card and is not willing to send the money back, a tool called chargeback can help. As the experience of the European Consumer Centre shows, banks usually withdraw the paid amount back from trader’s bank based on their client’s request. There is no such possibility in case of bank transfers.

Survey: 40% of consumers solved disputes against online traders thanks to ODR platform

More than 24,000 consumers filed a complaint within the European platform for online disputes resolution ODR during the first year of its existence. So, it was more than 2,000 complaints per month and the number is growing. Success rate of a dispute resolution against a trader is 40% among consumers addressed in a survey of the European Commission. Highest numbers of complaints were seen after Christmas 2016 and…

Watch out in e-shops and search for contacts

There are many cases in which consumers order goods from an e-shop with a .cz domain behind which a Chinese seller is hidden. They receive either nothing or something else or a poor quality product. Christmas purchases have come and consumers should always find out if online traders provide proper contact details and information about consumer rights. It’s a good way to avoid fraud. Czechs turn to the European…

European Consumer Centre encourages shopping online

The Czech European Consumer Centre's focus this year is on shopping via the Internet. The aim is to encourage Czechs to make use of distance shopping opportunities in Europe and to inform them of their rights in the European market. “We want to concentrate on this area because of its growing importance. We are keen to encourage consumers to seek out better quality, cheaper options for the purchase of…