European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?



If you need information or advice, send us an email on

If you need assistance in a dispute against a trader from an EU country which is different from the country of your residence, contact us this way.

If you need a consultation on the phone, call +420 222 703 404. If you are not a resident in the Czech Republic, but in a different EU member state, Norway or Iceland, please contact the European Consumer Centre in the country of your residency (find the contacts here).

The ECC operates at the seat of its host structure, i.e. the Czech Trade Inspection Authority – at Štěpánská 44, 110 00 Prague 2, Czech Republic.