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Coronavirus in Europe: What rights do I have when travelling?

At present, according to the declared crisis measures of the Government of the Czech Republic, it isn’t possible to cross national borders unless reasons for any of the exceptions are met.  However, is it possible to cancel stays that have already been booked without the need to pay cancellation fees? This question is not so easy to answer, because it always depends on whether you have ordered package travel, or…

How to behave sustainably as a consumer

To reduce their footprint on the environment, consumers can, for example, buy local food, pick up online ordered goods in stores or dispensaries, choose to repair rather than exchange claimed goods, rather borrow than buy some items, and take their own shopping bags, bottles and soaps when travelling. These tips on how to act sustainably as shoppers and passengers are provided by the European Consumer Centres…

Icelandic carrier WOW Air cancelled all their flights

Cease of operations and cancellation of all their flights were announced today by the Icelandic carrier WOW Air. So far no details are available on the current state of play and the company hasn’t filed for insolvency procedure. The European Consumer Centres Network ECC-Net recommends to contact the credit card company for chargeback if the flight tickets were paid by a card. If the flight is a part of a…

European centre helps consumers more frequently

Increasingly more people use the services of the European Consumer Centre Czech Republic. During the past two years, their number increased from 1,117 in 2016 to 2,849 last year. Consumers asked for free-of-charge information and direct assistance in resolving their disputes against traders from other EU countries, Norway and Iceland. Success rate in out-of-court resolution of cross-border cases was 46%. The network…