European Consumer Centre

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ESC successfully resolved 72% of disputes between Czech consumers and foreign sellers

Czech consumers received significant help from the European Consumer Centre last year. Its lawyers successfully resolved 72% of their disputes with traders from other EU countries, Norway, Iceland and the UK, mainly in the area of online shopping. The highest amount recovered out of court was almost €170,000 after an initially unsuccessful claim of a broken bicycle frame from a German retailer. The Czech office of…

Delivered goods damaged? Non-delivery? Lawyers share know-how

The nightmares of online shopping are that something else is delivered, the goods arrive broken, nothing is delivered or that the seller doesn’t refund the money after withdrawal. About 3% of internet users fall victim to fraud each year. The European Consumer Centre by the Czech Trade Inspection Authority advises on how to prevent problems and how to get out of them. If the consumer unpacks the parcel with…

How avoid problems on Black Friday and not burden the planet

During the Black Friday shopping rush, every shopper should take extra care and check the advertised discounts. Were prices deliberately raised a few weeks before the sale? Are they really lower than at competitors? Does the displayed percentage discount correspond to the actual difference between the old price and the reduced price? The European Consumer Centre Czechia also warns in its current shopper tips against…

Do you want to buy a second-hand caravan? Beware of scammers

The worsening epidemic situation in Europe may encourage people to buy caravans or motorhomes. But this is being exploited by scammers who post an offer for a relatively cheap second-hand vehicle on a mainstream advertising site and wait for someone to catch on and send thousands of euros to their account for a non-existent car. “A Czech couple were recently tempted by the idea of having an older caravan for 5…