European Consumer Centre

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European centre helps consumers more frequently

Increasingly more people use the services of the European Consumer Centre Czech Republic. During the past two years, their number increased from 1,117 in 2016 to 2,849 last year. Consumers asked for free-of-charge information and direct assistance in resolving their disputes against traders from other EU countries, Norway and Iceland. Success rate in out-of-court resolution of cross-border cases was 46%. The network…

Suspension of Boeing flights in Europe – impacts on passengers

As of 19:00 UTC Tuesday March 12, 2019, the European Union Aviation Safety Agency (EASA) prohibited operations of all Boeing Model 737-8 MAX and 737-9 MAX, following the tragic accident of Ethiopian Airlines flight ET302 involving a Boeing 737 MAX 8. High number of flight are expected to be cancelled. In such case, passengers can use their rights stemming from EU legislation. Pursuant to the Regulation 261/2004,…

Christmas markets in Europe: beware of prices and pickpockets

(Prague, December 7, 2018) Enjoying the smell mould wine and burning wood, it is good to think about several things to avoid at Christmas markets. What to beware of and which tricks can be used by sellers and pickpockets? Get some advice from the European Consumer Centre Czech Republic. Increasingly more people are interested in visiting Christmas markets in Vienna, Dresden, Krakow, Bratislava and many other places…

Tips for summer trips across Europe

One factor in choosing holidays is the fear that things may not work well. So, people try to eliminate the risks – read reviews of previous customers of airlines, tour operators, landlords and car rentals. An overview of the basic rules and advice for situations when things go wrong was prepared by the European Consumer Centre. “In a number of unpleasant situations, consumers have their rights and it’s good to…