European Consumer Centre

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FAQ – car rental in other EU countries

What to be watchful about? How to proceed when collecting and returning a car, motorbike or any other vehicle?


What should I do when I want to rent a car abroad, for example during my vacation?
If you want to rent a car for a longer period, it is better to check conditions and prices beforehand, for example via the internet. If you know the specific date, it is better to make a reservation through the internet because it is usually cheaper than when you conclude a contract on the spot.

What should I be careful about when concluding the contract and subsequently when collecting the car?
You should pay attention to provisions of the contract, including what is and what is not included in the price. Pay special attention to conditions and extent of insurance. When collecting the car, you should make sure that everything corresponds with the contractual terms and conditions. You should particularly check whether the car has any visible damages or scratches that are not mentioned in the contract.

How to proceed when returning the car?
You should ask for a written confirmation that the car was returned without any damages and in the condition agreed (for example with full tank). If it is not possible, it is wise to take some pictures of the car when returning it; it is also wise to take pictures when renting the car.