European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Frequent cases – tours

Compensation for poor quality services.

Two Czech consumers purchased a tour to Gabon from a Dutch tour operator. A number of major problems appeared on the tour, e.g. “private boat” for transport was indeed a regular supply boat shared with other people and besides accommodation problems, the highlight of the tour – safari – took only two hours. The company did not answer the request for refund. After the ECC-Net intervened, the trader offered a compensation of €1.385.