More and more people seek help when experiencing problems with a trader from another EU country. The European Consumer Centres’ Network (ECC-Net) handled more than 72.000 enquiries and complaints from consumers. The Czech branch reported 10% increase in cases in which it acted on behalf of consumers. Didn’t you receive goods ordered from another EU country or a foreign trader refused to admit your claim? You can…

Visitors of the tourism fair GO at Brno Exhibition Centre can visit the stand of the European Consumer Centre and learn about their rights when travelling abroad and resolution of potential problems with vendors from other EU countries as well as norway and Iceland. European Consumer Centre gives advice and also directly helps resolve cross-border disputes with airlines (compensations for delayed or cancelled…

Visiting the festival Colours of Ostrava this year? Come and try luck at the stand of the European Commission, Erasmus + and European Consumer Centre! If you answer our questions correctly you may win interesting prices and more than that you can learn something new about your rights as a traveller in Europe, including information about the „ECC-Net: Travel“ app with phrases for claims in 25 languages, topics of…

Flight attendants continue striking and Lufthansa may cancel its flights in the upcoming days. The strike has impact on more passengers than expected on Friday when the strike began. Affected passengers have the right to free-of-charge care from the carrier, including meals and refreshments as well as accommodation if necessary when waiting for re-routing, said the European Consumer Centre Czech Republic today.…