More than 24,000 consumers filed a complaint within the European platform for online disputes resolution ODR during the first year of its existence. So, it was more than 2,000 complaints per month and the number is growing. Success rate of a dispute resolution against a trader is 40% among consumers addressed in a survey of the European Commission. Highest numbers of complaints were seen after Christmas 2016 and…
There are many cases in which consumers order goods from an e-shop with a .cz domain behind which a Chinese seller is hidden. They receive either nothing or something else or a poor quality product. Christmas purchases have come and consumers should always find out if online traders provide proper contact details and information about consumer rights. It’s a good way to avoid fraud. Czechs turn to the European…
The Czech European Consumer Centre's focus this year is on shopping via the Internet. The aim is to encourage Czechs to make use of distance shopping opportunities in Europe and to inform them of their rights in the European market. “We want to concentrate on this area because of its growing importance. We are keen to encourage consumers to seek out better quality, cheaper options for the purchase of…
The European Consumer Centres Network (ECC-Net) launches the report “Online Cross-border Mystery Shopping – State of the e-Union”. The report reveals that in general consumers can be confident when shopping online across borders but it also shows obstacles that must be dealt with. Consumer conditions have improved when shopping online across borders compared to the ECC-Net 2003 report “…