From December 1 to 24, a special Christmas calendar for consumers will show how to help protect the life on the planet when shopping. On Facebook and Twitter, the European Consumer Centres Network will issue 25 tips for more sustainable online shopping, travel and gastronomy. The last 25th tip will be a Christmas bonus. At the online held Consumer Day conference held on 1 December under the German EU Presidency, an…

Prague (November 20, 2020) More than one million consumers have used the services of the European Consumer Centres Network (ECC-Net) in its 15 years of existence. Lawyers from 30 countries help consumers resolve cross-border disputes with entrepreneurs from other EU countries, the UK, Norway and Iceland free of charge and provide information on consumer rights in the single market. A record 90,000 people contacted…

To reduce their footprint on the environment, consumers can, for example, buy local food, pick up online ordered goods in stores or dispensaries, choose to repair rather than exchange claimed goods, rather borrow than buy some items, and take their own shopping bags, bottles and soaps when travelling. These tips on how to act sustainably as shoppers and passengers are provided by the European Consumer Centres…

Increasingly more people use the services of the European Consumer Centre Czech Republic. During the past two years, their number increased from 1,117 in 2016 to 2,849 last year. Consumers asked for free-of-charge information and direct assistance in resolving their disputes against traders from other EU countries, Norway and Iceland. Success rate in out-of-court resolution of cross-border cases was 46%. The network…