On October 28, 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers' rights in the EU today, in particular during 2010. During 2010, the volcanic ash crisis truly put the area of air passengers' rights (APR) and several…
(Prague, March 29, 2012) General strike in Spain and strikes in Germany have affected thousands of passengers. The European Consumer Centre advices that even in this situation, when flights are cancelled or delayed, people have the right for free-of-charge assistance from the carrier, e.g. for refreshments and meals and accommodation if necessary. “Despite this is an extraordinary situation that airline…
Cases handled by the European Consumer Centres' Network (ECC-Net) in 2011 remained consistently high: more than 70,000 consumers received free help and advice. The ECC-Net has helped consumers in about 416.000 cases since its creation in 2005. Year on year, the pattern of complaints remained basically the same. The transport sector triggered the majority of complaints (32% of which 20% related to air…
At 30 airports in Europe, passengers can learn which obligations air carriers are obliged meet when a flight is cancelled or delayed or what amount of financial compensation one can ask for when luggage is damaged. This information is provided by the workers of the European Consumer Centres’ Network within a campaign called Air Passenger Rights Day which is also held at the Prague Airport today from 9 a.m. to 3 p.m.…