Some consumers are afraid of losing their money when shopping online abroad. The European Consumer Centre advises to pay with cards or via electronic payment systems because they provide a good level of protection for the consumer. “It is important not to use bank transfers for payments if possible. There aren’t many possibilities to get money back when goods are not delivered or when consumers become victims…

Some people get frustrated within the last week before Christmas because presents they ordered and paid online haven’t been delivered yet. Uncertainty increases especially when sellers don’t respond to requests for reimbursement. However, if consumers paid with card, they can get their money back. The European Consumer Centre’s Network advises to ask the bank who issued the card. „Payment card providers offer the so…

Before travelling to Christmas fairs in the Czech Republic, foreign consumers should read the following practical tips, advice and warnings relating to possible behaviour of some vendors. Czech Christmas markets usually have a calm atmosphere. A number of various hand-made products from local entrepreneurs can be bought there, including wraths, candles, decorations, leather and other products, as well as mulled wine…

People experiencing problems with traders from other EU countries turn to the European Consumer Centre. Last year, there were 1,117 consumer contacts which represented 10% increase when compared with 2015. Most frequent areas are air passenger rights and e-commerce, followed by accommodation services and online dating sites. The centre informed about its 2016 review on the World Consumer Day. The number of cases has…