Many consumers lose their money because they buy goods in e-shops that fail to provide any contact details and sales conditions. However, this is the elementary sign of fraud or unfair vendors who either don’t send any goods at all or the goods is of poor quality. On today’s Safer Internet Day, the European Consumer Centre warns: e-shops without any existing contact address aren’t trustworthy. „Recently a number of…

Cockroaches under your bed, mould in the bathroom, dirt in the kitchen, and in addition some smell from the back yard of the hotel where a see view was promised – who experienced this, must have grumbled. But that’s not enough. It is necessary to speak up and require remedy or at least a discount from the paid amount. After their return from holidays, some consumers ask how to file a complaint and what is the period…

2015 marks the 10 years anniversary of the network of European Consumer Centres (ECC-Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights – up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with…

There are lots of difficult situations any traveller may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we've seen it all happen, haven't we? Thanks to ECC-Net: Travel app you now have the perfect tool to stay cool and express your rights…