European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Staying “h'APP'y” in Europe with ECC-Net: Travel app

Aplikace ECC-Net: Travel - titulní stranaThere are lots of difficult situations any traveller may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we've seen it all happen, haven't we? Thanks to ECC-Net: Travel app you now have the perfect tool to stay cool and express your rights in any European language.

Just in time for the summer the European Consumer Centres Network (ECC-Net) launches a brand new version of its unique and free mobile application: the ECC-Net: Travel app.

Developed as an ideal travel companion inside the European Union as well as in Iceland and Norway, it helps the European consumers to know and express their consumer rights in 25 European languages*.

When on holiday, we always want to avoid stress. That's why the ECC-Net: Travel app is easy to use and offers a variety of solutions to any problem. For each type of situation, the app not only informs you whether you are entitled to claim your rights but also how to express them.

How does the app work?

Vyberte si téma - vizuál v angličtiněAfter selecting the country and the type of situation (travel, car rental, hotel…), the app will not only specify your consumer rights but it will also enable you to present them to your counterpart in his or her own language. With the ECC-Net: Travel app and a little bit of goodwill, everyone should get along just fine!

Good to know: the new “Help” section offers relevant phone numbers and contacts details of every local European Consumer Centre as well as local embassies for any emergencies.

The ECC-Net: Travel app is available for mobile devices with iOS, Android and Microsoft Windows operating systems and it can be downloaded in the Apple app store (for iOS), in the Google Playstore (for Android) and in the Windows Apps+GamesStore (for Windows Phone). The application works offline to avoid roaming fees.

There is a European Consumer Centre in every EU member state as well as in Norway and Iceland offering free consumer help and advice. The ECC-Net Travel application is an initiative of the whole network.

*Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, Swedish.