What are your rights when flight is delayed or cancelled and when luggage is damaged, delayed or lost? You can find out at the Brno Airport on Wednesday December 11. European Consumer Centre will provide you with elemantary information at its stand at the departure hall from 1.30 p.m. to 7 p.m. More information on air passenger rights can be found here.

Rail passengers are entitled to a partial refund of the price of their train ticket in the event of significant delay, even where that delay is attributable to force majeure, as found recetly by the Court of Justice of the EU. Carriers cannot rely on rules of international law which exempt them in cases of force majeure from paying compensation for loss suffered as a result of delay to avoid their obligation to…

In the survey on the homepage of this website we ask questions concerning protection of consumer rights. You cannot win anything but a good feeling from correct answer. And the correct answers are presented in the news column after the poll question changes. And the correct answer to the question “What amount of compensation would you get when your flight is cancelled due to cancellation caused on carrier'…

Especially air passenger rights belong among the most interesting information for visitors of the travel trade fair Holiday World in Prague where the ECC Czech Republic has its stand from February 20 to February 23, 2014. If you have questions concerning your right in the internal market or your particular dispute with a trader based in other EU country, Norway or Iceland, come along. You can also compare offers of…