European Consumer Centre

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Icelandic carrier WOW Air cancelled all their flights

Cease of operations and cancellation of all their flights were announced today by the Icelandic carrier WOW Air. So far no details are available on the current state of play and the company hasn’t filed for insolvency procedure. The European Consumer Centres Network ECC-Net recommends to contact the credit card company for chargeback if the flight tickets were paid by a card. If the flight is a part of a…

European centre helps consumers more frequently

Increasingly more people use the services of the European Consumer Centre Czech Republic. During the past two years, their number increased from 1,117 in 2016 to 2,849 last year. Consumers asked for free-of-charge information and direct assistance in resolving their disputes against traders from other EU countries, Norway and Iceland. Success rate in out-of-court resolution of cross-border cases was 46%. The network…

Suspension of Boeing flights in Europe – impacts on passengers

As of 19:00 UTC Tuesday March 12, 2019, the European Union Aviation Safety Agency (EASA) prohibited operations of all Boeing Model 737-8 MAX and 737-9 MAX, following the tragic accident of Ethiopian Airlines flight ET302 involving a Boeing 737 MAX 8. High number of flight are expected to be cancelled. In such case, passengers can use their rights stemming from EU legislation. Pursuant to the Regulation 261/2004,…

Christmas markets in Europe: beware of prices and pickpockets

(Prague, December 7, 2018) Enjoying the smell mould wine and burning wood, it is good to think about several things to avoid at Christmas markets. What to beware of and which tricks can be used by sellers and pickpockets? Get some advice from the European Consumer Centre Czech Republic. Increasingly more people are interested in visiting Christmas markets in Vienna, Dresden, Krakow, Bratislava and many other places…