European Consumer Centre

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How influencers can protect young consumers

(Prague, 6 February) Influencers target the young generation with advertising, but social media sales are not always entirely transparent. Ads can be unintentionally hidden, offers unfair, product presentations distorted. That’s why today, on the global Safer Internet Day, the European Consumer Centres Network is calling on influencers to help protect the rights and health of their customers by being…

How get your money back for non-delivered gifts

(Prague, December 31, 2023) Many people have not received the Christmas gifts they ordered for their beloved ones. If the seller does not refund the paid amount or does not even communicate, there is a way to get the money back without his consent. The experience of the European Consumer Centre Czech Republic shows that after paying online by card, the bank can help with a tool called chargeback, and after paying…

How not to turn Black Friday into Black Friday

(Prague, 22 November, 2023) As Black Friday approaches, people are facing increasing pressure from online retailers to buy discounted items they may not even need. To combat possible manipulation, the European Consumer Centre offers the following tips: make a list of your shopping priorities, compare the prices of several e-shops, actually read a few reviews in addition to the star ratings, check the country of the…

An app with your rights when ferries and planes stop

(Prague, 8 August 2023) Transport in northern Europe was crippled by severe storms today. Planes, ferries, buses and rail lines are grounded – passengers can find their rights in emergency situations on the free mobile app “ECC-Net: Travel”. It not only provides detailed information on consumer rights in eight different areas and in common situations such as flight and ferry cancellations or delays…