European Consumer Centre

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How avoid problems on Black Friday and not burden the planet

During the Black Friday shopping rush, every shopper should take extra care and check the advertised discounts. Were prices deliberately raised a few weeks before the sale? Are they really lower than at competitors? Does the displayed percentage discount correspond to the actual difference between the old price and the reduced price? The European Consumer Centre Czechia also warns in its current shopper tips against…

Do you want to buy a second-hand caravan? Beware of scammers

The worsening epidemic situation in Europe may encourage people to buy caravans or motorhomes. But this is being exploited by scammers who post an offer for a relatively cheap second-hand vehicle on a mainstream advertising site and wait for someone to catch on and send thousands of euros to their account for a non-existent car. “A Czech couple were recently tempted by the idea of having an older caravan for 5…

ESC network lawyers helped consumers recover € 4 million in the crisis

A record 170,000 consumers benefited from the free services of the European Consumer Centres Network in the year of the coronavirus pandemic. Its lawyers either advised or directly helped them resolve their dispute with a vendor from another EU country and recover € 4 million, i.e more than CZK 104 million in total. These often involved non-refund of money for cancelled flights, tours and accommodation, but also…

The risks of self-purchases of medical products

The question recently addressed by the Czech government leaders and the professional public, i.e. whether to start using an as yet uncertified and unapproved vaccine or alleged covid-19 medicines in Europe, must also be addressed on a daily basis by ordinary Czech consumers. It is advisable to be careful and not to rush into purchases of supposedly “miracle” medicines or medical devices as well as face…