European Consumer Centre

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ECC-Net helped passenger get CZK 12,000 back after cancellation of flight to the US

Today is the World Consumer Day and Europe commemorates successfully resolved complaints of consumers against traders. One of them is the story of Czech Miroslav Krekáč who bought return flight tickets from Krakow to Los Angeles with transfer in Warsaw, all flights to be operated with a Polish carrier. All flights were cancelled one day after the purchase and the passenger started requiring the refund of the paid…

Brexit: we still can assist in complaints against UK based traders

Our partner centre in the UK is still a member of the European Consumer Centres Network (ECC-Net). We can therefore continue to help consumers resolve complaints against entrepreneurs from this country free of charge. Existing British consumer law is still based on European legislation. European consumers can also use the ADR out-of-court dispute resolution system. Judicial instruments, such as the European Small…

Christmas present non-delivered? You can get your money back

People, who don’t receive Christmas gifts ordered and paid online with a card, can get their money back. They can ask their card issuer for chargeback – a tool thanks to which their bank can withdraw the amount from the trader’s bank if the trader doesn’t prove the delivery. The experience of the European Consumer Centre shows that banks are likely to help their clients although they aren’t obliged by law to carry…

Christmas calendar brings tips on sustainable purchases

From December 1 to 24, a special Christmas calendar for consumers will show how to help protect the life on the planet when shopping. On Facebook and Twitter, the European Consumer Centres Network will issue 25 tips for more sustainable online shopping, travel and gastronomy. The last 25th tip will be a Christmas bonus. At the online held Consumer Day conference held on 1 December under the German EU Presidency, an…