European Consumer Centre

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Delayed luggage? ECC advise on your rights

(Prague, 3 July 2024) Václav Havel Airport Prague is currently experiencing difficulties in the baggage area and is communicating with the public and trying to solve the problems in every possible way. If a passenger’s baggage is delayed, the passenger is entitled to reimbursement of the incurred actual costs up to approx. CZK 35,000 for the purchase of items needed for the purpose of their journey. However,…

Tips for stays during the Olympics

With around 15 million visitors expected to visit France for the Olympics this summer, the European Consumer Centres Network provides useful information for both those attending the sporting festival and those heading to the country for a regular holiday. The 2024 Olympic Games will take place in Paris from 26 July to 11 August 2024 and the Paralympic Games from 28 August to 8 September 2024. Tickets –…

EURO 2024: tips for football fansFootball Euro 2024 in Germany is closing in and if you’ve already bought tickets for one or more matches, it’s time to start planning your trip to Germany. The European Consumer Centre would like to remind you of the best ways to avoid problems with accommodation and transport. This also applies to holidays outside the championships.International events are a godsend for…

ECC postal address has changed

The Czech Trade Inspection Authority, which is the host organisation of the European Consumer Centre Czechia, has moved to the new premises of the buildings of the Ministry of Industry and Trade at Gorazdova Street 24 in Prague 2. Therefore, the postal address of the ECC has also changed from Štěpánská 15 Štěpánská 44 to Gorazdova 24, 120 00 Praha 2. Nonetheless, the main communication channel remains online tools…