(Prague, 11 July 2023) The European Consumer Centres Network helped consumers recover almost 250 million crowns from businesses in other EU countries last year. This was mostly in the areas of cancelled and delayed flights, online shopping, car rental and accommodation services. Lawyers settled 64% of more than 22,000 cross-border disputes out of court. Another nearly 100,000 people received advice on how to handle…
If a consumer is deprived of his/her rights and is unable to resolve the problem with the entrepreneur on his/her own, he/she does not have to go to court immediately, but can use one of the forms of out-of-court dispute resolution. One of them is the free assistance of the European Consumer Centres Network (ECC-Net), whose Czech branch last year helped to amicably resolve almost two-thirds of consumer disputes with…
(7 December 2022) Consumers can take advantage of daily tips on safe online shopping and information on rights when travelling in the EU. Just follow the European Consumer Centre’s Twitter and Facebook accounts and open the window of a special Christmas calendar every day with shoppers’ rights in case a retailer fails to send goods or provide a good service. The European Consumer Centres Network helps…
(November 24, 2022) At the time of inflation, rising energy prices and certain shortages, Black Friday is of particular interest to shoppers. But beware, slogans such as “best deals” etc. can lure you to fake discounts or even fraudulent e-shops. The well-known “only three items left” trick is designed to put pressure on customers. The European Consumer Centre by the Czech Trade Inspection…