European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Record number of consumer contacts in 2017

A record number of consumers turned to the European Consumer Centre Czech Republic. We speak about 1,633 contacts last year, which represented an increase by 46% when compared with 2016. They sought assistance for their claims against traders from other EU countries and information about their rights in the internal market. The success rate within the out-of-court resolution was almost 45% last year. The centre…

Fly Niki insolvency – what to do

Austrian carrier Fly Niki followed its German mother company Air Berlin and started incolvency. Air passengers with different claims have the chance to register to the insolvency procedure in Germany or Austria. If they bought their unused flight tickets after August 15, 2017, they shall be reimbursed from a special fund. Read more details in this article.

Share your opinion on passenger rights

Share your opinion on your passenger rights! What is your excperience in air transport relating to delayed or cancelled flights as well as luggage problems? Your contribution to the audit of functioning of passenger rights will be beneficial. The survey related also to rail, bus and water transport.

You can get back online payments for non-delivered presents

If an online seller didn’t deliver goods paid with a card and is not willing to send the money back, a tool called chargeback can help. As the experience of the European Consumer Centre shows, banks usually withdraw the paid amount back from trader’s bank based on their client’s request. There is no such possibility in case of bank transfers.