European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?

SEND YOUR CASE
 - 

Do you want to buy a second-hand caravan? Beware of scammers

The worsening epidemic situation in Europe may encourage people to buy caravans or motorhomes. But this is being exploited by scammers who post an offer for a relatively cheap second-hand vehicle on a mainstream advertising site and wait for someone to catch on and send thousands of euros to their account for a non-existent car. “A Czech couple were recently tempted by the idea of having an older caravan for 5…

ESC network lawyers helped consumers recover € 4 million in the crisis

A record 170,000 consumers benefited from the free services of the European Consumer Centres Network in the year of the coronavirus pandemic. Its lawyers either advised or directly helped them resolve their dispute with a vendor from another EU country and recover € 4 million, i.e more than CZK 104 million in total. These often involved non-refund of money for cancelled flights, tours and accommodation, but also…

The risks of self-purchases of medical products

The question recently addressed by the Czech government leaders and the professional public, i.e. whether to start using an as yet uncertified and unapproved vaccine or alleged covid-19 medicines in Europe, must also be addressed on a daily basis by ordinary Czech consumers. It is advisable to be careful and not to rush into purchases of supposedly “miracle” medicines or medical devices as well as face…

ECC-Net helped passenger get CZK 12,000 back after cancellation of flight to the US

Today is the World Consumer Day and Europe commemorates successfully resolved complaints of consumers against traders. One of them is the story of Czech Miroslav Krekáč who bought return flight tickets from Krakow to Los Angeles with transfer in Warsaw, all flights to be operated with a Polish carrier. All flights were cancelled one day after the purchase and the passenger started requiring the refund of the paid…