European Consumer Centre

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They save people hundreds of millions of crowns in disputes with retailers

(Prague, 11 July 2023) The European Consumer Centres Network helped consumers recover almost 250 million crowns from businesses in other EU countries last year. This was mostly in the areas of cancelled and delayed flights, online shopping, car rental and accommodation services. Lawyers settled 64% of more than 22,000 cross-border disputes out of court. Another nearly 100,000 people received advice on how to handle…

Special Christmas calendar gives 24 tips for safe online shopping

(7 December 2022) Consumers can take advantage of daily tips on safe online shopping and information on rights when travelling in the EU. Just follow the European Consumer Centre’s Twitter and Facebook accounts and open the window of a special Christmas calendar every day with shoppers’ rights in case a retailer fails to send goods or provide a good service. The European Consumer Centres Network helps…

Black Friday: how to avoid sale traps

(November 24, 2022) At the time of inflation, rising energy prices and certain shortages, Black Friday is of particular interest to shoppers. But beware, slogans such as “best deals” etc. can lure you to fake discounts or even fraudulent e-shops. The well-known “only three items left” trick is designed to put pressure on customers. The European Consumer Centre by the Czech Trade Inspection…

Vignettes in EU countries – the positives and the scams

Internet scammers have taken a new tack – they offer but never deliver a vignette for another European Union country to which the buyer wants to make a short trip. Alternatively, the stamp is more than twice as expensive. Here’s how to spot such fraudulent offers. However, there is some good news from the EU – from 2024 there will also be one-day or one-week vignettes that will have price caps. Not…