If you give us a minute of your time and answer several questions, your experience with online shopping in the EU will contribute to the results of a survey on consumers' situationand problems in the internal market. What sorts of things do you buy? What problems have you experienced? Who do you complain to and how satisfied are you with the outcome? Please click here. We'll be gratefull for your…

The European Commission today tabled a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently across the EU. The plan is to boost e-commerce by tackling geoblocking, making cross-border parcel delivery more affordable and efficient and promoting customer trust through better protection and enforcement. Věra Jourová, Commissioner for Justice,…

A lot of consumers complained in 2015 to the European Consumer Centres Network (ECC-Net) because the price they finally paid or would have to pay for an online reserved flight, hotel or car was higher than the initially indicated price. Have you already been in the same situation? Dear consumer, please take one minute to share your very valuable experience with us in a short survey! Your contribution will allow…

Have you ever tried to buy something online, but been refused because of your nationality or place of residence? Yes or no? Fill in our survey by answering three questions here.