European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Commission proposes digital contract rules and simplified online sales

Delivering on its Digital Single Market strategy, the Commission today presents two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales. One of the Digital Market Strategy's pillars is to ensure better access for consumers and businesses to online goods and services across Europe. E-commerce is growing, but its full potential remains untapped both…

What we know about British Airways strike

The trade union Unite has announced that it intends to hold industrial action involving one of five British Airways cabin crew fleets on Tuesday 10 and Wednesday 11 January 2017. The carrier is looking to ensure that all of their customers, with bookings on those two days, will travel to their destinations. The company will publish more details about the contingency plans on Friday 6 January 2017. Mixed Fleet Unite…

Large shops to be closed on 8 public holidays – starting on October 28

Visitors to the Czech Republic should take into consideration that a new law became effective ordering shops larger than 200 m2 to be closed on 8 public holidays, starting from October 28, 2016. Smaller shops with all kinds of goods are to be open. Large shopping malls can decide whether they either stay open providing services of shops with the area under 200 m2 and letting larger workplaces closed or close the…