European Consumer Centre

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What we know about British Airways strike

The trade union Unite has announced that it intends to hold industrial action involving one of five British Airways cabin crew fleets on Tuesday 10 and Wednesday 11 January 2017. The carrier is looking to ensure that all of their customers, with bookings on those two days, will travel to their destinations. The company will publish more details about the contingency plans on Friday 6 January 2017. Mixed Fleet Unite…

Large shops to be closed on 8 public holidays – starting on October 28

Visitors to the Czech Republic should take into consideration that a new law became effective ordering shops larger than 200 m2 to be closed on 8 public holidays, starting from October 28, 2016. Smaller shops with all kinds of goods are to be open. Large shopping malls can decide whether they either stay open providing services of shops with the area under 200 m2 and letting larger workplaces closed or close the…

How to complain after bitter return from holidays

Cockroaches under your bed, mould in the bathroom, dirt in the kitchen, and in addition some smell from the back yard of the hotel where a see view was promised – who experienced this, must have grumbled. But that’s not enough. It is necessary to speak up and require remedy or at least a discount from the paid amount. After their return from holidays, some consumers ask how to file a complaint and what is the period…

ECC-Net: 10 years of helping EU consumers

2015 marks the 10 years anniversary of the network of European Consumer Centres (ECC-Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights – up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with…