European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Survey: Did the price of your flight, hotel or car increase during online reservation?

A lot of consumers complained in 2015 to the European Consumer Centres Network (ECC-Net) because the price they finally paid or would have to pay for an online reserved flight, hotel or car was higher than the initially indicated price. Have you already been in the same situation? Dear consumer, please take one minute to share your very valuable experience with us in a short survey! Your contribution will allow…

Commission proposes digital contract rules and simplified online sales

Delivering on its Digital Single Market strategy, the Commission today presents two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales. One of the Digital Market Strategy's pillars is to ensure better access for consumers and businesses to online goods and services across Europe. E-commerce is growing, but its full potential remains untapped both…

What we know about British Airways strike

The trade union Unite has announced that it intends to hold industrial action involving one of five British Airways cabin crew fleets on Tuesday 10 and Wednesday 11 January 2017. The carrier is looking to ensure that all of their customers, with bookings on those two days, will travel to their destinations. The company will publish more details about the contingency plans on Friday 6 January 2017. Mixed Fleet Unite…