In the survey on the homepage of this website we ask questions concerning protection of consumer rights. You cannot win anything but a good feeling from correct answer. And the correct answers are presented in the news column after the poll question changes. And the correct answer to the question “What amount of compensation would you get when your flight is cancelled due to cancellation caused on carrier'…

Especially air passenger rights belong among the most interesting information for visitors of the travel trade fair Holiday World in Prague where the ECC Czech Republic has its stand from February 20 to February 23, 2014. If you have questions concerning your right in the internal market or your particular dispute with a trader based in other EU country, Norway or Iceland, come along. You can also compare offers of…

(press release of the European Commission) It's a big summer sale courtesy of the European Commission! From 1 July 2014, the EU will cut the price caps for data downloads by more than half: down from 45 cents per megabyte to 20c/MB. It will become even cheaper to use maps, watch videos, check mails and update social networks while travelling across the EU. To put it into context: football fans traveling in the…

Useful information for travellers will be provided at the Air Passenger Rights Day at Václav Havel Aiport Prague on June 26, 2014. The Air Passenger Rights Day will be held at Terminal 2 from 10 a.m. to 4 p.m. This year, we mean to focus especially on how to proceed when experiencing problems with luggage – what do do at the airport and subsequently how to claim compensation. At the Prague Airport we will also…