The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to which they are entitled. The proposal will now go through a long European legislation process…

Your several answers can help the results of the survey carried out by the European Consumer Centres' Network among the users of the internet all across Europe. The survey concerns trustmarks for e-shops and you can participate in it here. We will be very grateful for your contribution.

Information for consumers at four events called “Europe within Reach” in Prague, Liberec, Olomouc and Ústí nad Labem. Two lectures on consumer rights in Pilsen and Hradec Králové. This is the offer of the European Consumer Centre for the Single Market Week from October 15 to October 20, 2012. Regional fair Europe within Reach As part of the 20th anniversary of the European Single Market and in line with…

The air carriers whose flights are cancelled or significantly delayed due to their employees’ strike are obliged to provide free-of-charge care to their passengers. “They have to provide refreshments, and accommodation if necessary,” says Tomáš Večl, the Director of the European Consumer Centre Czech Republic that deals with consumer rights in the European market. The above mentioned right of the passengers is…