Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The majority of problems concern reported non-delivery, defective products and non-conformity with order. Germany, France, United Kingdom,…

What to do at the airport when your flight was cancelled or your luggage didn’t arrive? You can easily check a free-of-charge mobile application which covers your passenger rights and which was launched by the European Commission. You may also use the information about the air carrier’s obligation of care in case of flight cancellation caused by a snow storm. The European Commission continues in its effort to…

Consumers all over the EU, Iceland and Norway enjoy several levels of protection against the delivery of goods which are not in conformity: next to the mandatory protection by law prohibiting the sales of goods not conform to their description, legal guarantees apply to faulty products and when purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an…

When searching for better deals in the internal market, it is suitable to consider possible resolution of problems that may occur after purchases elsewhere in the EU. Some vendors, especially from the neighbouring countries, may be reluctant to settle claims despite having promised to come directly to consumer’s home in the Czech Republic to resolve certain complaints. Such cases often relate to kitchen units, sofas…