European Consumer Centre

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Vignettes in EU countries – the positives and the scams

Internet scammers have taken a new tack – they offer but never deliver a vignette for another European Union country to which the buyer wants to make a short trip. Alternatively, the stamp is more than twice as expensive. Here’s how to spot such fraudulent offers. However, there is some good news from the EU – from 2024 there will also be one-day or one-week vignettes that will have price caps. Not…

Ve fotokoláži vchází muž po kolejích do mobilního telefonu, kde koleje pokračují zelení do dálky.

EU brings fast roaming data

After a sharp reduction in roaming prices when travelling to EU countries, another major new development is coming – from 1 July, operators must provide the same quality of internet connection in other EU countries as for which users pay at home. This update to the European regulation comes based on findings that one third of tourists in the EU had slower internet connection speed than at home, and 28 per cent…

The risks of self-purchases of medical products

The question recently addressed by the Czech government leaders and the professional public, i.e. whether to start using an as yet uncertified and unapproved vaccine or alleged covid-19 medicines in Europe, must also be addressed on a daily basis by ordinary Czech consumers. It is advisable to be careful and not to rush into purchases of supposedly “miracle” medicines or medical devices as well as face…

Christmas present non-delivered? You can get your money back

People, who don’t receive Christmas gifts ordered and paid online with a card, can get their money back. They can ask their card issuer for chargeback – a tool thanks to which their bank can withdraw the amount from the trader’s bank if the trader doesn’t prove the delivery. The experience of the European Consumer Centre shows that banks are likely to help their clients although they aren’t obliged by law to carry…