European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?

SEND YOUR CASE
 - 

Online chat with the ECC director

Summary of the on-line interview on idnes.cz Czechs have increased their interest in shopping abroad. They buy clothes, electronics or food in foreign countries or via internet. Sometimes problems appear when shopping or on-line shopping in the EU countries, Norway or Iceland and that is when the Czechs can get a free advice on their consumer rights at the European Consumer Centre for the Czech Republic. “We…

Warning against fraudsters from Nigeria

Prague – It normally retails at over thirty thousand crowns, yet alleged Brit Larry Smith is selling it on Czech advertising websites for fifteen thousand. Seeing such a bargain, Tereza Kouklová didn't hesitate and ordered two Apple MacBook Air laptops at once. She sent Larry not just the thirty thousand for both machines, but also another 700 dollars (roughly CZK 44,000) for supposed tax and shipping.…

Consumers still face obstacles when shopping online

Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The majority of problems concern reported non-delivery, defective products and non-conformity with order. Germany, France, United Kingdom,…

Have your passenger rights directly in your mobile phone

What to do at the airport when your flight was cancelled or your luggage didn’t arrive? You can easily check a free-of-charge mobile application which covers your passenger rights and which was launched by the European Commission. You may also use the information about the air carrier’s obligation of care in case of flight cancellation caused by a snow storm. The European Commission continues in its effort to…