In 2010, the ECC-Net made a survey on 3 stars hotel classification in the EU. The results showed that the classification differs from one country to another. We offer you the results of the survey here so that you can better realize what services and what differences you might expect.
(Prague, March 29, 2012) General strike in Spain and strikes in Germany have affected thousands of passengers. The European Consumer Centre advices that even in this situation, when flights are cancelled or delayed, people have the right for free-of-charge assistance from the carrier, e.g. for refreshments and meals and accommodation if necessary. “Despite this is an extraordinary situation that airline…
Cases handled by the European Consumer Centres' Network (ECC-Net) in 2011 remained consistently high: more than 70,000 consumers received free help and advice. The ECC-Net has helped consumers in about 416.000 cases since its creation in 2005. Year on year, the pattern of complaints remained basically the same. The transport sector triggered the majority of complaints (32% of which 20% related to air…
More and more people seek help when experiencing problems with a trader from another EU country. The European Consumer Centres’ Network (ECC-Net) handled more than 72.000 enquiries and complaints from consumers. The Czech branch reported 10% increase in cases in which it acted on behalf of consumers. Didn’t you receive goods ordered from another EU country or a foreign trader refused to admit your claim? You can…