European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Spanair suspended operations

Spanair advises on its website on 28th January 2012, that all flights were cancelled. According to Spanair's Twitter profile @spanairinformac ECC-Net informs consumers about the current state of play.

Latest information

We would like to inform you that the airline's website with an online form to communicate your credit is already available. Those passengers who had to fly between the January 27 and the February 9, 2012 (both included), can claim the compensation established by Regulation EC 261/2004 of the European Parliament and the Council, of 11th February 2004:
(a) EUR 250 for all flights of 1500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;
(c) EUR 600 for all flights not falling under (a) or (b).

Finally, passengers willing to communicate any other kind of credit can use the “Other amounts (other expenses incurred)” section. In this case the affected passengers will have to send to the Insolvency Administration the supporting documents, indicating as reference the air ticket number, by e-mail at or post at:

Grupo Gispert, Abogados y Economistas S.L.P
C/ Rosselló, 285 bis, Entresuelo 2ª
08037 Barcelona

If the amount claimed is the cost of the air ticket, passengers do not have to send any supporting documents to the Insolvency Administration; it is enough to fill in the online form.

Contact Information


For the latest information, please consult Spanair's website.

The Spanair contact center (Telephone number within Spain: 900 13 14 15 and from outside Spain: +34 971 916 047) and the Spanish sales offices in the airports will remain open to attend to customers as far as possible.

Moreover, Spanair is permanently in contact with the Spanish aeronautical authorities participating in the Barcelona airport crisis committee where continually evaluates the contingency plan for the cessation of the airline´s operations.