European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


Public Consultation – "EU citizens: your rights, your future"

Have your say!9 May is Europe Day. This should be more than just a day of celebration for citizens. As of tomorrow, the European Commission will be calling on citizens all over the European Union to help set the policy agenda for the next years and shape the future of Europe in the biggest ever EU public consultation on citizens' rights. Tell the EC what you think.

The consultation will be open for four months, until 9 September, during which time the public will be asked about the obstacles they face in exercising their rights as EU citizens, be it when travelling in Europe, when voting or standing as a candidate in elections or when shopping online. The public concultation comes ahead of the 2013 European Year of Citizens (IP/11/959). The input received from the public will feed directly into the Commission's policy agenda and form the basis for the 2013 EU Citizenship Report, to be presented in exactly one year's time: on 9 May 2013.

Read the whole press release on this topic here.

A dedicated webpage:, presenting the consultation and linking to the public consultation and all relevant materials.

A flyer to distribute at public events around 9 May and over the coming months (available for download on language versions of the page above)

Web and social media buttons (available for download here) – share this with your friends or blog readers

2010 Citizenship Report – for concrete examples of actions proposed and followed through in the first EC report (all languages available on the page above). A scoreboard on implementation of these actions is also available, in EN.

videoanimation illustrating various rights of EU citizens and some of the measures EC is working on, following previous report. All language versions as well as shorter thematic versions are available on our YouTube channel