European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


ECC-Net: free-of-charge legal assistance

Consumers who are not able to solve their problem with a trader from another EU country, Norway or Iceland are advised to turn to the ECC-Net for a free-of-charge out-of-court legal assistance. Click here to submit your complaint. In order to open a case within the ECC-Net is it necessary that the consumer already contacted the vendor who refused his claim.