In 2021, the European Consumer Centre Czech Republic filed 2,962 consumer contacts within its information and advisory activities.

The number of consumer contacts increased by 155% when compared with 2016 and by 74% in comparison with 2017.

In 2017, the European Consumer Centre Czech Republic filed 1,633 consumer contacts within its information and advisory activities. This represented a 46% increase when compared with the previous year. There was also a 30% increase regarding the number of cases in which the ECC directly assisted consumers in resolving their disputes against traders from other EU countries, Norway and Iceland, in an amicable out-of…

In 2016, the ECC saw a high increase in the number of consumer contacts.