In 2022, the European Consumer Centre Czech Republic saw a total of 3,017 contacts with consumers within its information and advisory activities.

In 2021, the European Consumer Centre Czech Republic filed 2,962 consumer contacts within its information and advisory activities.

The number of consumer contacts increased by 155% when compared with 2016 and by 74% in comparison with 2017.

In 2017, the European Consumer Centre Czech Republic filed 1,633 consumer contacts within its information and advisory activities. This represented a 46% increase when compared with the previous year. There was also a 30% increase regarding the number of cases in which the ECC directly assisted consumers in resolving their disputes against traders from other EU countries, Norway and Iceland, in an amicable out-of…