Your complaint with the airline regarding denied boarding, cancellation or long delay of flights must be lodged using the enclosed complaint form. (The complaint form cannot be used for lodging complaints regarding the loss, delay or damage of your lugagge.)
Practical advice to travellers who may be affected by a closure of EU airports. Here you can find information and suggestions on how to proceed when your flight, included in your package holiday was cancelled due to a snowstorm, ash cloud, strike and so forth. The information was released in 2010 based on the ash cloud crisis.
Certain passenger rights apply for travelling by train across the EU countries. Several countries applied exceptions from the common rules, but you can be sure that the rules apply for delays or cancellations of services in international transport.