European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


FAQ – Air passenger rights

Flight cancelled or delayed? Denied boarding? Damaged, delayed or lost luggage? What are your rights? Do you have the right to compensation?

Air Passenger Rights – complaint form

Your complaint with the airline regarding denied boarding, cancellation or long delay of flights must be lodged using the enclosed complaint form. (The complaint form cannot be used for lodging complaints regarding the loss, delay or damage of your lugagge.)

Comparing Air Prices and Charges

While most charges are included in the price of your ticket, others may be payable during booking and check in. Visit the website of the UK Civil Aviation Authority to compare prices and charges.

Rail transport – passenger rights

Certain passenger rights apply for travelling by train across the EU countries. Several countries applied exceptions from the common rules, but you can be sure that the rules apply for delays or cancellations of services in international transport.