European Consumer Centre

Are you experiencing troubles with any EU, Norway or Iceland vendor?


FAQ – shopping in other EU countries

Claims within the EU: How long is the guaranty period when shopping in other EU countries? How long is the period for settlement of claims? What are your rights when purchasing goods?

How does the euroguarantee work in the EU

Many people buy goods or services while on holiday in other EU countries with the assumption that they can rely on a so-called “euro guarantee”. However, this does not exist under any applicable legislation. And even if a manufacturer or a chain store has a branch in the Czech Republic, this does not automatically mean that their local representative will accept a cross-border claim. Because the terms and conditions…