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Air carriers are obliged to provide care in case of strikes

The air carriers whose flights are cancelled or significantly delayed due to their employees’ strike are obliged to provide free-of-charge care to their passengers. “They have to provide refreshments, and accommodation if necessary,” says Tomáš Večl, the Director of the European Consumer Centre Czech Republic that deals with consumer rights in the European market. The above mentioned right of the passengers is stipulated in the European Regulation No. 261/2004.

In case of a strike, the air carrier’s clients don’t have the right for financial compensation amounting from 125 to 600 EUR which is applicable when the carrier is responsible for the flight cancellation or significant delay. Such strike shall be considered an extraordinary circumstance which could not have been avoided by the air carrier even if all reasonable measures had been taken.

For more information about the passengers’ rights in case of strikes or other extraordinary circumstances can be found here.